SHIPPING & HANDLING
We know shipping and handling is expensive- we really do our best to ship your orders with efficiency and care. Templates are heavy and fragile- we work hard to ensure your template will arrive undamaged so we take extra time to pack your order with bubble wrap and extra cardboard for protection. Templates are custom cut for you in the order that they are received. Please visit our home page here for information on our current turn-around time- it is displayed on the top right of the page.
We usually ship through USPS Priority Mail. If there is a significant price difference for large packages, we may ship through FedEx or UPS. If your order plus packaging exceeds 13 ounces we cannot ship it First Class mail. Parcel Post is no longer available- it has been replaced with Retail Ground which is similar in cost to Priority Mail without the benefits of insurance or faster shipping so we will not use it. Media Mail is not an option for our products.
Tops and Bobbins is not responsible for items that are lost, stolen or damaged in the mail; however, if an item is damaged or lost in the mail we will do everything we can to help resolve the issue. We will provide a confirmation # guaranteeing your items were shipped.
For other questions regarding USPS shipping services please visit their website here.
FREE SHIPPING offers apply to continental US orders only, calculated by the pre-tax sales amount. Please select this option during checkout if your order reached the qualifying amount and you live in the continental US. If your order did not qualify for free shipping but our system did not add shipping charges, we may contact you to to collect the shipping costs.
FOR INTERNATIONAL CUSTOMERS: We charge actual shipping costs only. If the actual shipping cost is more than $3.00 less than the amount charged, we will refund the difference through PayPal or your credit card, whichever way you paid for your order. If the shipping price is more than the actual cost charged, we will pay the difference or (in extreme cases) cancel the transaction and refund the entire amount paid. Tops and Bobbins does not accept responsibility for any additional charges/taxes that your country may apply to your shipment. If there are taxes, tariffs, Value Added Tax (VAT) charges, additional delivery charges, or any other charges due, that cost is the buyer's responsibility. International orders are insured up to $200.
Please include your phone # on your order for the Customs label. You will receive an email from us before we ship your package to verify that your customs label information is correct, we will also email you the tracking/customs number so you can track your shipment through usps.com. Orders that are undeliverable or not picked up from your customs/post office in a timely manner may be return shipped to us; we do not offer refunds for shipping charges if this occurs.
Refunds are only allowed within 7 days of purchase as store credit only. The buyer is responsible for return shipping costs.
In case of damaged or missing merchandise please contact us within 3 business days of receiving your order and we will work with you to correct the problem.
All sales are final on Custom, Sale, or Clearance items.
No Refunds or exchanges on patterns, custom orders, or cut-to-order fabric. Items that are returned which received Free Shipping will have the actual cost of shipping deducted from any refund given.