Shipping charges for orders placed through the website will be quoted by email after your order is placed.
A separate invoice for shipping charges will be sent through PayPal, the shipping charges must be paid before we can ship your order.
We quote actual shipping costs only, no handling fees. We use this process to ensure you are not overcharged for shipping costs.
If you would like a shipping quote before you order please email Denise at firstname.lastname@example.org
Please provide your shipping address and the items you would like to purchase for an accurate quote.
Regrettably, we are currently unable to ship to the UK
We will email you with available shipping options before invoicing. Shipping insurance is recommended. We will pack your order with care as templates can be fragile. We are not responsible for any damage or loss which may occur during shipping, but we will work with you to find the best solution to help cover any loss. If you need to file an insurance claim your post office may require you to appear in person to explain the loss and show the damaged items and all of the packaging materials. Unfortunately, we cannot file the claim for you- it is best done through your local postal authorities.
Tops and Bobbins is not responsible for any VAT or other charges your country's postal authorities or others may impose. Please do not ask us to claim a lesser value or gift status on the customs form; we declare actual value on customs forms as is legally required.
SHIPPING & HANDLING within the United States
We know shipping and handling is expensive- we really do our best to ship your orders with efficiency and care. Templates are heavy and fragile- we work hard to ensure your template will arrive undamaged so we take extra time to pack your order with bubble wrap and extra cardboard for protection. Templates are custom cut for you in the sequence that orders are received. Please visit our home page here for information on our current turn-around time- it is displayed on the top right of the page.
We usually ship through USPS or UPS.
If there is a significant price difference for large packages, we may ship through UPS. If your order plus packaging exceeds 13 ounces we cannot ship it First Class mail. Parcel Post is no longer available- it has been replaced with Retail Ground which is similar in cost to Priority Mail without the benefits of insurance or faster shipping so we will not use it. Media Mail is not an option for our products. For other questions regarding USPS shipping services please visit their website here. We will provide you with a confirmation # guaranteeing your items were shipped.
Tops and Bobbins is not responsible for any damage or loss which may occur during shipping, but we will work with you to find the best solution to help cover any loss. If you need to file an insurance claim your post office may require you to appear in person to explain the loss and show the damaged items and all of the packaging materials. Unfortunately, we cannot file the claim for you- it is best done through your local postal authorities.
FREE SHIPPING offers apply to United Stated orders only, calculated by the pre-tax sales amount. Please select this option during checkout if your order reached the qualifying amount and you live in the US. If your order did not qualify for free shipping but our system did not add shipping charges, we may contact you to to collect the shipping costs. Free shipping will usually be UPS Ground.
Uh oh- there's a problem with my order...
We strive to make high-quality templates to help you with your projects, but we are human and sometimes make mistakes.
Please carefully check your templates against your pattern pieces when you receive them. Let us know about any issues with your templates within 3 days of receiving and we will work with you to correct the problem. If your item was damaged in shipping please keep all of the packaging and take pictures so you can file a claim with the postal authorities. We pack the templates very carefully to keep them safe during shipping; we are not responsible for any damage or loss which may occur during shipping but we will work with you to find the best solution to help cover any loss.
Refunds are only allowed within 7 days of purchase as store credit only. The buyer is responsible for return shipping costs.
In case of damaged or missing merchandise please contact us within 3 business days of receiving your order and we will work with you to correct the problem.
All sales are final on Custom, Sale, or Clearance items.
There is a 10% re-stocking fee for cancelled template orders.
Template orders cancelled after you have been notified that your order is ready to ship will be subject to a 10% restocking fee.
This 10% fee will be deducted from any refund given.
No Refunds or exchanges on acrylic templates, patterns, custom orders, or cut-to-order fabric.
Items that are returned which received Free Shipping will have the actual cost of shipping deducted from any refund given.