We usually ship through USPS. However, if there is a significant price difference, we may ship through FedEx or UPS. Tops and Bobbins is not responsible for items that are lost, stolen or damaged in the mail. We will provide a confirmation # guaranteeing your items were shipped. If an item is damaged or lost, we will do everything we can to help resolve the issue.
We work very hard to keep down shipping prices. If the actual shipping cost is more than $2.00 less than the amount charged, we will refund the difference through PayPal or your credit card, whichever way you paid for your order. If the shipping price is more than the actual cost charged, we will pay the difference or (in extreme cases) cancel the transaction and refund the entire amount paid.
Every effort is made to keep shipping costs as low as possible while still shipping your order with efficiency and care. This may include shipping your order in a vacuum-sealed bag to reduce volume and for additional protection. We may also untie fabric bundles to spread out the fat quarters/fat 8's if there is a significant price difference in the shipping (any ribbon will be included so you may retie the bundle; we’ll keep it as neat as possible.
FREE SHIPPING offers apply to continental US orders only, calculated by the pre-tax sales amount. Please select this option during checkout if your order reached the qualifying amount and you live in the continental US.
FOR INTERNATIONAL CUSTOMERS: If there are taxes, tariffs, Value Added Tax (VAT) charges, additional delivery charges, or any other charges due, that cost is the buyer's responsibility.
Tops and Bobbins does not accept responsibility for any additional charges/taxes that your country may apply to your shipment.
Refunds are only allowed within 14 days of purchase as store credit only.
In case of damaged merchandise please contact us within 3 days of receiving the damaged item and we will work with you to correct the problem.
All sales are final on Sale or Clearance items.
No Refunds or exchanges on patterns, custom orders, or cut-to-order fabric. Items that are returned which received Free Shipping will have the actual cost of shipping deducted from any refund given.