SHIPPING & HANDLING
We know shipping and handling is expensive- we really do our best to ship your orders with efficiency and care. Templates are heavy and fragile- we work hard to ensure your template will arrive undamaged so we take extra time to pack your order with bubble wrap and extra cardboard for protection. Templates are custom cut for you in the order that they are received. Please visit our home page here for information on our current turn-around time- it is displayed on the top right of the page.
We usually ship through USPS Priority Mail. If there is a significant price difference for large packages, we may ship through FedEx or UPS. If your order plus packaging exceeds 13 ounces we cannot ship it First Class mail. Parcel Post is no longer available- it has been replaced with Retail Ground which is similar in cost to Priority Mail without the benefits of insurance or faster shipping so we will not use it. Media Mail is not an option for our products.
Tops and Bobbins is not responsible for items that are lost, stolen or damaged in the mail; however, if an item is damaged or lost in the mail we will do everything we can to help resolve the issue. We will provide a confirmation # guaranteeing your items were shipped.
For other questions regarding USPS shipping services please visit their website here.
FREE SHIPPING offers apply to continental US orders only, calculated by the pre-tax sales amount. Please select this option during checkout if your order reached the qualifying amount and you live in the continental US. If your order did not qualify for free shipping but our system did not add shipping charges, we may contact you to to collect the shipping costs.
International shipping shipping charges will be calculated when your order is ready to ship. You will be invoiced separately for these charges- the shipping charges must be paid before we can ship your order.
We will email you with available shipping options before invoicing. Shipping insurance is recommended. We will pack your order with care as templates can be fragile. We are not responsible for any damage or loss which may occur during shipping, but we will work with you to find the best solution to help cover any loss. If you need to file an insurance claim your post office may require you to appear in person to explain the loss and show the damaged items and all of the packaging materials. Unfortunately, we cannot file the claim for you- it is best done through your local postal authorities.
Tops and Bobbins is not responsible for any VAT or other charges your country's postal authorities or others may impose. Please do not ask us to claim a lesser value or gift status on the customs form; we declare actual value on customs forms as is legally required.
Refunds are only allowed within 7 days of purchase as store credit only. The buyer is responsible for return shipping costs.
In case of damaged or missing merchandise please contact us within 3 business days of receiving your order and we will work with you to correct the problem.
All sales are final on Custom, Sale, or Clearance items.
No Refunds or exchanges on acrylic templates, patterns, custom orders, or cut-to-order fabric. Items that are returned which received Free Shipping will have the actual cost of shipping deducted from any refund given.